Shipping policy

Last updated: September 29, 2026

Processing

All Zova Labs orders ship from within the United States with tracked delivery. Orders are processed on business days (Monday to Friday, excluding US public holidays). Most orders ship within 1 business day of payment confirmation. Orders placed after our daily cut-off, on a weekend, or on a holiday begin processing the next business day.

Tracking

You will receive a confirmation email when your order is placed, and a shipping confirmation email with a tracking number once it ships. Tracking can take up to 24 hours to show movement after it is issued.

Delivery

We currently ship within the United States only. Delivery times vary by destination and carrier and are estimates, not guarantees. Once a package has been handed to the carrier, transit time is outside our control.

Cancellations and changes

An order can be cancelled or changed only before you receive your shipping confirmation email. Contact us at admin@zovalabs.co with your order number as soon as possible.

Once the shipping confirmation has been sent, the order cannot be cancelled, changed, or refunded while it is in transit, including if you change your mind. If you no longer want the order, you may return it unopened after it arrives under our Refund Policy. A refund or reshipment is issued only after the returned package has been received at our facility.

Address accuracy

Please check your shipping address carefully at checkout. We cannot reroute a package after it has shipped. If a package is undeliverable or returned to us because of an incorrect or incomplete address, we will reship it once it has been returned to and received by us. Reshipping costs for address errors are the customer's responsibility.

Lost or delayed packages

Once a package is handed to the carrier, Zova Labs is not responsible for loss, theft, or delay in transit, and a lost package does not qualify for a refund or cancellation.

Orders that include Shipping Protection (available at checkout) are eligible for a free replacement if the carrier loses the package or it is confirmed stolen. Without Shipping Protection, we will help you open a claim with the carrier, but a replacement or refund is not guaranteed. If your tracking has not updated for an extended period, contact us with your order number.

Damaged or incorrect items

If your order arrives damaged, or you received the wrong item, email admin@zovalabs.co within 24 hours of delivery with your order number and clear photos of the package and the items. Verified damaged or incorrect items are reshipped free of charge. Damaged or incorrect items are replaced, not refunded.

Contact

Zova Labs
Email: admin@zovalabs.co
Phone: (561) 444-5983
Returns address: 6642 NW 25th Ct, Boca Raton, FL 33496