Refund policy

Last updated: September 29, 2026

Return window

You may request a return within 7 days of the delivery date shown on your tracking. Requests made after 7 days are not eligible.

Condition

To be eligible for a refund, items must be unopened, unused, and in their original sealed packaging, exactly as received. Opened, used, or tampered products are not eligible for return or refund under any circumstances.

How to start a return

Email admin@zovalabs.co with your order number and the reason for the return. Do not send anything back until we confirm your return. Approved returns are shipped to:

6642 NW 25th Ct
Boca Raton, FL 33496

Items sent back without an approved return request will not be accepted. Return shipping is paid by the customer. We recommend a tracked shipping service, as we are not responsible for returns lost in transit.

Refunds

Once your return arrives and is inspected, we will notify you whether it has been approved. Approved refunds are issued to the original payment method. Please allow 5 to 10 business days after approval for the refund to appear, depending on your bank. Original shipping charges and Shipping Protection are non-refundable. No refund or reshipment is issued until the returned package is physically received by us.

Orders in transit

Orders cannot be cancelled or refunded once the shipping confirmation email has been sent. If you change your mind after that point, wait for the package to arrive and return it unopened under this policy.

Lost, damaged, or incorrect shipments

Lost packages are not refundable; orders that include Shipping Protection are eligible for a free replacement. Damaged or incorrect items reported with photos within 24 hours of delivery are reshipped free of charge, not refunded. See our Shipping Policy for details.

Contact

Email: admin@zovalabs.co
Phone: (561) 444-5983