ZOVA information
Shipping Policy
All Zova Labs orders ship from within the United States with tracked delivery.
Processing
Orders are processed on business days (Monday to Friday, excluding US public holidays). Orders placed after our daily cut-off, on a weekend, or on a holiday begin processing the next business day.
Tracking
You will receive a confirmation email when your order is placed, and a second email with a tracking number once it ships. Tracking can take up to 24 hours to show movement after it is issued.
Delivery
We currently ship within the United States only. Delivery times vary by destination and carrier. Once a package has been handed to the carrier, transit time is outside our control.
Address accuracy
Please check your shipping address carefully at checkout. We cannot reroute a package after it has shipped, and we cannot replace orders lost because of an incorrect or incomplete address.
Lost, delayed or damaged shipments
If your tracking has not updated for an extended period, or your order arrives damaged, email admin@zovalabs.co with your order number and we will help resolve it.